Written by Stannah at 13th March 2020

Stannah's Coronavirus Policy: What We're Doing to Keep Our Customers and Employees Safe

Although the extent of Coronavirus expansion is unknown at this time, we do know that there are confirmed cases in North America. As the Coronavirus can be especially strong against our customers, we are taking this situation very seriously.

Working in the stairlift industry, nothing is more important to us than your safety. Given the current global and local reach of the Coronavirus, we’d like to take a minute to share what we are doing to combat the spread of this disease and minimize its impact on Stannah’s community of shoppers, customers and employees. We are aware of the vulnerabilities of the communities we serve and therefore are implementing precautionary measures to prevent the spread of COVID-19 among our employees and customers.

Stannah is monitoring the spread of COVID-19 continually and all our staff have been advised to follow CDC recommendations on hygiene to prevent the spread of this virus. If anyone shows symptoms, they will be asked to stay home for the recommended amount of self-quarantine time.

This additional guidance has been prescribed for all Stannah North America employees and premises:

  1. Eliminate physical contact in the office and with customers. This includes shaking hands, high fives, hugs, etc.
  2. Institute cleaning of high touch areas in each office, (at least) twice daily: once after start of business and once after lunch, using cleaning products such as disinfecting wipes and/or sprays.
  3. Meetings in offices are permitted, but do not enter into another employee’s desk or cubical area
  4. For employees interacting with customers:
    1. We are using hand sanitizer frequently and carrying it with us at all times.
    2. We are asking to wash our hands as we enter and leave our customers’ homes.
    3. We are also using disinfecting wipes frequently, before and after each visit in a home, especially on high touch items. This includes, but isn’t limited to:
      • Phones
      • Computers
      • Equipment
      • Vehicle touch points (handles, steering wheel, radio dials, etc)

    We are taking this seriously, but also calmly. We are being vigilant in our efforts to combat the spread of Coronavirus and doing all that we can to protect our customers through these recommended measures.